If You Would Like to Make a Call Please Hang Up and Try Again

USEFUL PHRASES AND VOCABULARY

Opening a call

Identifying yourself

This/it is Mark Harris from Will's Plc.

Explaining the reason for the call

I'one thousand calling almost...

I have a question about...

I wanted to ask about...

Getting through to the right person

Asking for the person

Could I speak to James Cassidy, please?

Is Mr. Cassidy there, please?

Could you put me through to your legal department, please?

Listen, Steve, I'm actually trying to become through to Paula. Is she there at the moment?

When the person isn't available

Oh, that'southward a pity. I'll try calling subsequently.

Can I leave a message for him/her?

Could you ask him/her to call me back, please?

Taking a call

Identifying yourself

Somerset and partners. James speaking. How can I help you?

Then, what tin can I do for you?

Transferring a call

Can I merely ask what it's well-nigh?

Can you hold on a moment, please?

Can you agree the line, please?

I'll put you through.

I'thousand connecting y'all now.

The line'due south (even so) busy (Am Eng)/engaged (Br.Eng).

Would you similar to wait, or shall I inquire him/her to call you back?

I'chiliad agape his/her line is engaged (busy).

Shall I give yous his/her extension number?

When the other person isn't available

I'm afraid Ms Thomson is unavailable at the moment.

She's on another line/in a coming together/on a business trip.

I'm sorry, but Mr. Harris isn't in the function today.

Can I have a message?

Would y'all similar to get out a message for her/him?

Would you like to telephone call dorsum later?

Calling someone back

Sorry, I'm actually busy at the moment. Can I call yous back later today/in x minutes?

I'g actually talking to someone on the other line.

I think I've got your number, merely tin yous give it to me again just in case?

Returning a call

I'm only returning your telephone call from yesterday.

You lot left a message on my answering motorcar.

Ending the call

Thank you lot very much. - You're welcome.

Just let me know if at that place'south anything else I can practice for yous. - I'll do that.

Speak to you lot later. - Goodbye.

Advice bug

I didn't take hold of that (terminal part).

Could you lot repeat that, please?

Tin can yous speak up a bit, please?

Could you speak a trivial bit more slowly, please?

Could you lot spell that for me, please?

This is a really bad line.

Sorry, we got cut off... Anyway, as I was saying…

Taking a message

Can I take a message?

Does (due south)he have your number?

I'll tell him/her you lot've called.

Shall I inquire him/her to call you dorsum?

I'll make sure he/she gets your message.

Checking the bulletin

Permit me simply read that back to y'all.

Let me but make sure that I got that right.

You'd like to know if...

Was that M for Michael or Due north for Nancy?

Sad, did yous say 42 04 or 42 14?

Lamentable, what was the mail code again?

Leaving a bulletin

Could you ask him/her to call me back?

My proper noun is John Ellis. I'm calling from James Dark-brown and my number is...

Mobile phones

Where are you?

I 'm on the train.

I 'grand really in the part. You tin can phone call me on my land line.

I'grand afraid I'm in a meeting at the moment. Tin I call you after?

Take you lot got a couple of minutes?

My battery's depression - we might go cut off, I'thousand afraid.

Pitiful, y'all're breaking upward (a niggling).

Mind, I call back I'm losing the connection. I'd better get.

Making arrangements

Suggesting a coming together

Exercise you have time to meet side by side week?

I was wondering if you might have time to meet next week.

It would requite us a chance to talk about…

Suggesting times and places

When would adjust you?

Where would yous similar to meet?

Would Monday be OK for you?

How almost Wednesday morning?

Shall we say 10 o'c1ock in my office?

Reacting to suggestions

I simply need to check my diary.

I retrieve that should be possible.

Tuesday'south bad for me. I'm afraid.

I'one thousand tied up all solar day.

Yeah, that would be good for me.

Confirming an arrangement

OK, then I'll meet you Wednesday then.

And so that's Monday at x a.m. at your office.

Irresolute arrangements

I'm calling nearly our coming together tomorrow.

I'grand agape something has come upward.

One of my clients has cancelled/brought forward our appointment.

The meeting lasted longer than I expected.

I wanted to enquire you if we could meet a bit earlier/postpone/put off our meeting.

I was wondering if we could reschedule our appointment.

Would it be possible to meet a bit later?

When yous are late for an appointment

I'm afraid my meeting has taken longer than I expected.

I might be a few minutes tardily.

I should be at that place past 3 at the latest.

Complaints

Making a complaint

Are y'all the correct person to talk to?

There appears to be a small problem with the documents.

There appears to be a fault on the contract yous've sent to u.s.a..

You seem to have forgotten the zipper.

Clarifying the problem

What is the problem exactly?

Could you explain the trouble in more than particular?

Apologizing

I'm very/extremely sorry nigh that.

Please accept my apologies.

That's entirely our fault.

There must accept been a botch.

Taking action

It's adept that you've brought this problem to my attention.

This is what I'll do.

I'll brand sure it gets sorted out direct away.

Let me put you through to our legal section. They'll sort information technology out for you.

Reaching agreements

Making proposals

I wanted to make a suggestion.

I have an idea.

What do you think?

How does that audio?

Interrupting

Sorry, can I interrupt you in that location?

Yes, aye, simply can I merely say something?

Well yes, that may exist truthful, simply...

Tin I merely come up in hither?

Can I only finish y'all there?

Reacting to proposals

That sounds feasible/very reasonable.

Nosotros could probably work with that.

That depends. /That'south hard to say.

I don't think that would be possible.

I think we have a certain amount of room to maneuver, but I would have to check with my superior first.

EXERCISES

Exercise one.

Put the words into the right social club to brand phrases that are frequently used in telephone conversations.

1. Have/meeting/something/I/to/upwardly/has/our/abolish/come/and so/afraid/I'thou.

2. The/losing/mind/connection/I'thousand.

3. If/have/wondering/encounter/to/time/was/I/you/calendar week/might/next.

4. Last/didn't/sorry/I/part/the/catch/you/please/repeat/could?

5. I/sure/let/got/brand/correct/me/that/just/that.

6. Merely/I've/you/it/can/I/your/got/call back/number/give/to/again/me/case/in/merely?

seven. Entirely/I'm/sure/non/I/can/you/to/back/on/go/that?

8. You/like/wait/to/would/I/ask/to/you/back/telephone call/shall/or/him?

9. Call/yesterday/returning/from/your/I'm/just.

10. Please/up/a bit/you lot/speak/could?

Exercise ii.

Read a short excerpt paying special attention to the words in assuming. So fill up in the gaps with these words in the sentences below.

If you lot desire to call somebody in a company, you choice upward the phone and hearing the dialing tone you lot start to dial the number on the keypad. If you lot don't know the person'due south direct line number, yous may dial the number of the visitor's switchboard. And so i of the following things may happen:

· The number rings but at that place is no answer.

· You hear the engaged tone because the person is already talking on the phone. In this example you'd meliorate hang up and try again later.

· You go through but non to the number you wanted. The person on the other side of the line usually says that you lot take dialed the incorrect number.

· The operator answers, you ask for the extensionof the person you want to speak to.

· You are put through to the wrong extension. The person offers to transfer you to the right extension, but yous are cut off – the telephone call ends.

· The person you want to speak to is not at the desk-bound and you leave a bulletin on the voicemail. You ask him to call you back or to render your call.

one. Telephone call me at the part tomorrow. My __________ line is 8495 784562134. If I'g non there, leave a ___________ on my ____________ and I'll call y'all ________ when I get information technology.

2. All international lines are __________. Please ____________ upwards and try once more later.

3. 'Could I speak to Ms Wells, please?' – "Oh, I'yard sorry. She is non on this __________ ; she is on 345. I'll put you through to the main _____________. Just ask the ___________ to transfer you to the Legal Department.

iv. "Good morning time. Theatre ticket hotline. How can I assist you?" – "Oh, I think I have dialed the ______________.

five. Hullo, could y'all check a number for me? I was talking to someone there but I was ___________ off. When I'm calling, I simply get the __________ tone.

vi. "Could you help me to brand a telephone call to Germany, please?" – "Certainly, sir. Simply ________ up the phone and _________ 9 to get a line. When you hear the __________ tone, punch 00 33 then the number you lot desire in Federal republic of germany'.

7. This is Credit Carte helpline. To check your remainder, please printing one on your _________. To make a payment press 2.

8. I got your message yesterday but I was too busy to _________ your phone call. I'll call ______ later, when you are at your desk-bound.

Exercise 3.

Читайте также:

1. I. Learn the following phrases and employ them.
2. I. Acquire the topical vocabulary.
3. 2. Compose some phrases from the words given in the vocabulary and make up a curt dialogue using these phrases.
4. Three. Make up your ain sentences with the phrases and words listed above.
5. List OF ADVERBS AND ADVERBIAL PHRASES
6. Note completion: Listen to a radio programme once again and complete the sentences with the missing words and phrases.
7. PART Iii - EXTERNAL COMMUNICATION PHRASES
8. Put each of the following colloquial words or phrases in its right identify in the sentences below. Talk over their meanings in class. Translate the sentences into Russian.
9. Retrieve it over. Imagine you are giving a presentation and using some visual aids. What phrases might you use to draw your audition's attention to these slides?
10. Translate the missing excerpts using the contract vocabulary.
11. Write an essay nearly your entrance examinations and your studying at the Constitute .Use the post-obit cardinal words and phrases.

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